System Support

With clustered SQL databases and automatic fall over, the Bluebird cloud is designed to be available 24/7, 365 days a year. We even offer duplicated systems in multiple geographic zones. We are so confident of our service, that we write contracts that penalise us for downtime. Your Bluebird is designed to be available. These sophisticated systems are constantly monitored and Bluebird engineers respond to alerts immediately, 24 hrs. a day. We jump through hoops to give you outstanding service. Bluebird also continuously monitors third party hospital and laboratory IT systems. Often, we inform lab and hospital IT staff about issues on their own systems before they are even aware that a problem exists. Over many years, Bluebird has built intelligent alerts into the system, so that hospital and lab data can be actively managed. For example, one of the larger labs does not currently report carbapenamase production in a consistent manner - Bluebird therefore designed and implemented an alert to Bluebird staff so that when any report from this specific lab mentioned carbapenamase, Bluebird support staff would immediately, manually, confirm that correct information was delivered to that hospital's IC. This infrastructure is worth its weight in gold especially when lab tests are in a state of flux (as is currently the case with microbiology). Active System Management is much more than a "nice to have", it save your staff time and pain. Let us do the worrying.